Build-a Bear Complaint

Build-a Bear Complaint

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Poor Online and Customer Service FFFFFF - Stuffed Reindeers


I am extremely disappointed with the online service, it took me an hour to get the order placed, then FEDEX ended up returning the package back to Build A Bear because there was no address printed on the label, only city name. I called customer service and after 65 minutes wait the representative tells me this is an isolated case and that she can offer me a refund! Seriously??? This is a present my daughter put on the Santa Claus list and we are traveling and would like to have the present on our destination during Christmas.


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